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Communication is a fundamental component of business. Voice interactions combine with the exchange of data and images to enable operations and, importantly, interactions with clients and suppliers. Spescom Limited, a JSE-listed company founded in 1977, provides the technology, the expertise and the innovation necessary to transform basic connectivity into flexible and scalable business communication platforms that deliver competitive and strategic advantage.
Spescom operates at all levels of the communications value chain:
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building and optimising the access and transmission network infrastructure that network operators – fixed and mobile – need to provide consumers and businesses with connectivity services;
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supplying the communication platforms and related technologies that allow enterprises and contact centers to interact with customers optimally, safely and cost effectively;
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enabling the creation and delivery of broadcast content through turnkey solutions;
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investing in the R&D and business development capabilities essential to exploit technology advances, like the move to mobile interaction platforms, to the benefit of customers across the communications value chain;and
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providing consumers and businesses with the value add solutions that ensure governance and legal compliance, risk mitigation, productivity enhancements and cost optimisation.
These capabilities are vested in its five divisions:
Spescom has a presence in South Africa, sub-Saharan Africa, Europe and the Middle East. The company has a staff complement of 258 with its South Afican offices located in Johannesburg, Stellenbosch and Durban; a newly established office in Kampala, Uganda; and a London (UK) office.
Spescom DataFusion
Spescom DataFusion is a business communication and customer interaction solutions specialist. It provides world class contact centre and enterprise telephony solutions to medium and large organisations that must manage high volumes of internal and customer interactions.
With 30 years’ experience in this sector Spescom DataFusion provides a comprehensive set of offerings, from basic connectivity to end-to-end state-of-the-art integrated business communication solutions. Its services portfolio includes hosted and managed services, solution engineering and custom integration, support and SLA services, and training.
It assists organisations through all the facets of their communications enablement initiatives, including the scoping, design, supply, implementation and integration of systems, project management, training, support and maintenance.
Its offering is underpinned by a keen focus on service excellence – a key differentiator that is driven by a strong skills base, adherence to best practices, a centralised helpdesk and a nationwide service organisation
Spescom has an impressive record of highly successful, long-term customer relationships with a large number of South Africa's top 200 companies.
Key technology partners include Avaya, with whom it has Platinum Certification; Presence Technology; Spescom DataVoice; and Jacada.
Spescom DataVoice
As reliance on voice interactions grows, enhancing the quality of these interactions, mitigating the risks they introduce and optimising their value to business has become a fundamental requirement. This is Spescom DataVoice’s domain.
Spescom DataVoice researches and develops proprietary technology solutions that record, manage, re-create and analyse voice transactions, as well as solutions that address associated value processes within the business – i.e., performance management, workforce optimisation and quality assurance.
Its products and services are tailored to support business processes and meet security, legal and governance requirements, thus enhancing communication between organisations and their customers, and mitigating risk.
With a 20-year history in this sector, Spescom DataVoice’s products are deployed in over 60 countries around the globe. Its customers include mid-sized and large enterprises, contact centres, trade floors, emergency services, utilities and government.
Spescom DataVoice’s key product ranges include the Nexus multimedia distributed recording framework; the Libra recording platform; Qnique, a robust, full featured performance management solution; and Libra Mobile, a unified mobile and fixed line recording solution.
Spescom DataVoice’s solutions are sold directly as well as through channel partners located throughout Africa, Europe and the Middle East.
Spescom MediaIT
Spescom MediaIT provides the solutions, services and enabling technologies and equipment that take the broadcast industry from image capture through to transmission. More than two decades in the broadcast industry has garnered the company a reputation for excellence in solutions provision and integration - and the capability to deliver turnkey solutions that address all the critical segments of the broadcast value chain, including production, post production and television broadcasting.
Spescom MediaIT’s comprehensive offering includes supply and implementation of relevant technology and equipment, and services such as consultation, design, planning, workflow analysis, project management, training, support, repairs and maintenance.
Key technology partners include Sony and Avid.
Spescom Telecommunications
Spescom Telecommunicationsis a systems integrator for fixed and mobile telecommunications network operators; utilities; transportation and government communications backbones; and for carrier of carrier network operators’ Transmission and Access networks.
With 20 years’ experience in this sector, Spescom Telecommunications has the partnerships, best of breed solutions, skills, technical know-how, expertise and understanding of the markets to build, integrate, maintain and optimise the network architectures of these organisations – delivering solutions that meet the demands of a more competitive environment and a new generation of consumers using new technologies.
Spescom Telecommunications’ services include planning, engineering, project management, procurement, logistics, installation, commissioning, testing, support and training. This is enabled by its team of technical experts who provide professional services with systems integration, maintenance and migration of transport and access networks, as well as high levels of local support.
This division counts major network operators and service providers among its customers.
Key technology partners include ECI Telecom, Gilat Satellite Networks, Rad Data Communications, RadWin, Ceragon Networks and Light Pointe.
Spescom Telecommunications has a presence in the major provinces of South Africa, namely Gauteng, Western Cape and KwaZulu-Natal.
NewTelco South Africa
NewTelco South Africa is one-stop shop for carrier-neutral co-location service provision. A division of Spescom Limited, NewTelco South Africa was established in 2010 in partnership with NewTelco GmbH, a German company that is a leader in this arena with more than five neutral carrier co-location hubs in major world capitals, such as Frankfurt, London, New York, Vienna and Kiev.
With state-of-the-art facilities, infrastructure built on Next Generation Network technologies and a team of highly skilled professionals, NewTelco South Africa offers local, regional and international carriers a fast, cost efficient, carrier grade, reliable point of presence (PoP) in South Africa to switch customer traffic seamlessly and inexpensively in the region and provides a transparent connection to international destinations.
This service, which will be available in late 2010, offers a significant advantage over the interconnect services available in the previously regulated South African telecoms environment.
Then and now – our story
Spescom was founded in 1977 in the true spirit of entrepreneurship and innovation.
It has excelled in almost every industry segment in which it has operated - from its early beginnings in the electronics sector to its development of the first keypad pre-payment electricity meter in the world in the early ‘90s, and its subsequent entry into the ICT arena in 1995 where it has since been responsible for the introduction of the world’s first Digital Voice recorder, Voice over IP recorder and installed speaker verification system, as well as the first demonstration of hosted recording services.
In 2007, Spescom refined its focus, exiting its interest in the enterprise software sector with the sale of its US operation, Enterprise Informatics, to concentrate on exploiting the opportunities resulting from the global trend towards the convergence of voice, video and data communications. The result: an 80% increase in revenues.
In 2008, the company introduced Libra Mobile, the first unified solution for mobile and fixed-line telephony recording.
Today, Spescom’s widely acknowledged depth of technology skills, its carefully selected global partnerships with world leading vendors, and its considerable experience and expertise has seen it acquire dominance in the contact centre and broadcast media production arenas, and become a major supplier to Telkom, Neotel, Sentech and other network operators in Africa and across the globe. Our proprietary solutions are gaining marketshare with sales in over 60 countries, while our increased focus on solutions and service provision is strengthening revenue flows.
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