Spescom DataVoice designs and develops proprietary solutions that record, manage, re-create and analyse voice and screen transactions, enhancing the process of communication between organisations and their customers and assisting them to mitigate risk, optimise workforce productivity and ensure quality customer interactions.

With a 20-year history in the voice and screen transaction management sector, Spescom DataVoice’s flagship products are deployed in over 60 countries around the globe, supporting our customers’ business processes and ensuring they meet security, legal and governance requirements.

The Spescom DataVoice solutions are sold directly as well as through our channel partners located throughout Africa, Europe and the Middle East.

Deep and significant technical competence

Spescom DataVoice is a vibrant company driven by a team of leading professionals in the voice transaction recording arena. We capitalise on the knowledge gleaned from customer exchanges as well as rapid technology change to develop new solutions. We adapt and enhance our existing products, increasing their performance, capability and capacity to meet the growing demands of businesses, exploit advances in mobile communications and ensure a return on investment.

Testimony to our spirit of innovation are a number of world firsts, including the world's first digital voice recorder, Voice over IP recorder, installed speaker verification system, first demonstration of hosted recording services and the first unified mobile and fixed line recording solution.

Our ISO9000:2000 certification provides the assurance that the quality of our processes companies with industry best practices and are constantly updated to meet global standards and new regulatory requirements.

An extensive range of solutions to suit ever-growing industry requirements

Our solutions are tailored for use in contact centres, trade floors, emergency services, utilities and government, and enterprises that rely on their daily interactions with their customers as well as other companies to conduct business, drive sales and provide service.

Our systems are renowned for their reliability and are built on open systems, easily integrating with a wide variety of telephony environments and diverse business applications.

Our solutions cater to the diverse needs of organisations. We can supply specialised add-on products or comprehensive integrated solutions for small to large organisations.

Our key proprietary brands include:

• The Nexus multimedia distributed recording framework
• The Libra recording platform for digital voice and screen recording
• Libra Mobile, a state-of-the-art mobile call recording solution and
• Qnique, a robust, full-featuredWorkforce Optimisation suite for contact centres

Comprehensive services and support

Hosted and managed services, equipment rental and professional services (including value engineering which assists our customers to maximise the utilisation of technologies to fully realise a return on their investment) are offered in conjunction with our sister division, Spescom DataFusion.

Our solutions are backed by a comprehensive support and maintenance programme as well as professional services.