|
Voice Recording
Telephonic interactions are increasingly the primary means of contact with customers, suppliers and other business stakeholders. It has become vital to record these communications to ensure legal compliance, mitigate risk and provide business process support for performance management.
The Libra voice recorder forms the foundation of a fail-safe, cost-effective capturing platform that is flexible, scalable, reliable and feature-rich. It can be used as a standalone solution or as part of a comprehensive, full-featured digital recording platform for specialised liability or quality recording requirements when integrated with screen recording, computer-telephony integration (CTI), mobile voice recording, performance optimisation and speech analytics in an enterprise or distributed network environment.
Libra provides real-time recording, storage and retrieval. It supports a wide range of telephony environments as well as radio systems. A mixture of IP, analogue, digital extension and ISDN trunks can be supported on one server platform.
In the unified global village, mobile phones have become a vital tool for business communication. Libra Mobile, the world’s first unified recording solution for fixed and mobile telephony, meets dynamic communication demands by incorporating and integrating mobile telephony in a comprehensive multi-channel contact solution. Where business is obligated by legislation to record all calls, Libra Mobile offers connectivity across national boundaries to ensure that critical conversations are recorded.
Libra Mobile records mobile phone conversations, authenticates the calls using an electronic signature and uploads them to a central server within the enterprise. Libra Mobile makes it possible for the existing functionality and tools used within the voice recording environment such as Web access to recordings, quality management and archiving to be extended to mobile recordings.
DataVoice recording controllers (RCs) are PBX-specific software solutions that provide additional recording management functionality for a wide range of PBX platforms. As the development partner of leading PBX manufacturers, DataVoice is at the forefront of the latest technology and development in this market.
To ensure increased uptime and turnover, reduced cost and improved profitability, DataVoice CTI provides:
-
Centralised configuration management
-
Integrated health management
-
Seamless scalability
-
Cost-effective enterprise recording
-
Cost-effective redundancy
-
Precise Recording Activation
-
Rich call information
-
Enterprise-level Business Application Integration/Transaction Linking
-
User Control (desktop or telephonic)
|
