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DataVoice Support and Maintenance Program
SLA+ is a Support and Maintenance Program from Spescom DataVoice. The program includes pro-active measures to maximize the usage of the DataVoice solution and to anticipate and plan for business and/or system growth.
The program incorporates two levels of specialist support for the DataVoice solution installed at a customer site:
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The program includes free DataVoice software upgrades and other benefits to help keep customer sites current and improve overall system stability.
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The program includes pro-active measures to maximise the usage of the SDV solution and to anticipate and plan for a customer’s business and/or system growth.
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By subscribing to the program, customers will receive the highest priority attention over and above non-subscribed Customers.
Support benefits
Subscribed customers receive:
Maintenance benefits
Subscribed customers receive:
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Software maintenance (Software upgrades, bug fixes and service packs).
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Preventive maintenance services such as configuration audits.
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System engineering services e.g. pre-sales engineering.
All these benefits are governed by a back-to-back Service Level Agreement (SLA) between the client and DataVoice.
DataVoice Support Centre: Contact details
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